Cancellation
Only before the money has been made may an order be canceled.
Unless there is a manufacturing defect or damage, things cannot be returned after they have been picked up from the vendors.
After the product has been dispatched, orders cannot be canceled.
Exchanges & Returns
Products may be returned or exchanged with us.
Customers have seven days after receiving the merchandise to request a refund or exchange.
Your item must be unused and in the same condition as you got it in order to be eligible for a return or exchange. Additionally, it must be in its original packing.
We need a receipt or other evidence of purchase in order to process your return or exchange.
Please check the address before sending the shipment by contacting our customer care.
The cost of shipping should be borne by the customer if the return is their fault.
The particular cost should depend on the express business you choose.
What are your exchange and return policy?
1- For the majority of things in brand-new condition, we happily accept returns or exchanges within 7 days after arrival.
Please get in touch with us within 7 days of receiving your package.
We can’t guarantee that the request for a return or exchange will be honored beyond this point.
- You cannot exchange or refund the following items:
Items must be returned with their original tags attached, unwashed, undamaged, and unworn.
3- Instead of using express services, kindly return the item(s) back to us through your local post office.
(Comparable to DHL, UPS, TNT, FEDEX, and others). By selecting one of the quick delivery alternatives listed above, you run the risk of paying import taxes and having your package delivered later than expected because of Turkey’s lengthy customs clearance procedure.
4- For shipments that are returned to us, we do not provide Freight To Collect (FTC) service.
5- Customers are responsible for paying the shipping costs for returned products.
6- If the cargo is subject to import taxes when it reaches Turkey’s customs,
You will get an email from us detailing the costs that are your responsibility.
7- Once you have processed the refund, kindly provide the following information to info@hodhoud.com.
Order number; the number of pieces totaling the returned goods (including the item code);
Shipping Company; Tracking Number;
8- We cannot process a refund until we receive the returned item(s).
9- If a product is broken or defective, the client should mail it to our firm; the postage costs will be covered by the customer. We provide the reimbursement after we have received the merchandise and verified that the damage the client claimed existed.
10-Hodhoud Fashion is not liable for any damage to the products that occur after they leave Turkey, such as in the event of a flood, earthquake, tornado, or another natural catastrophe that may occur elsewhere.